frequently asked questions
A collection of faqs here for your reference. Please read through to understand our commitment and also see how you can benefit from our work. If your question is not answered here, you can contact us anytime. We'd love to hear from you.
- Why is your fee so low? Are you doing sub-standard jobs?
- What type of clients do you accept?
- What is XHTML & CSS web standards layout design?
- What is search engine optimization (SEO)?
- What is search engine submission?
- What is a killer headline?
- I already have a website, can you improve it's search engine ranking/visibility with SEO?
- What is the free proofreading and editing service you offer?
- I already have a website, can you maintain it for me?
- What is 'website icon'?
- How do you receive payments?
- Do you provide web hosting or domain name registration?
Why is your fee so low? Are you doing sub-standard jobs?
No, we're not delivering sub-standard designs. We deliver professional looking, simple yet sleek, optimized, effective and standards compliant web designs. There're lots of other less visually appealing or even non-standards compliant or non-search engine optimized designs with much higher 'price tags'.
We're experts in the technical areas like coding, standards, web technology, electronics, computer etc. And we take into consideration all the important aspects like aesthetics(visual appeal), loading speed, search engine optimization, semantics(language) and usability, not just the visual aspect. Visual appeal is just a small part and is somewhat subjective, so please see some samples of our original works.
We're able to charge the lowest fee, yet incorporate all the important aspects into your design because we've reduced or completely eliminated unnecessary cost/expenses. For example, we work exclusively through the web and phone -- and the savings are passed to you, our client.
What type of clients do you accept?
Every business should have a niche. Here's how we'd like to describe our niche -- Providing small to medium businesses with the most cost-effective yet high-quality web services.
What is XHTML & CSS web standards layout design?
Traditionally, web layout was done using 'tables', with HTML 4.0 or lower. It's not recommended anymore as it has lots of disadvantages. Yet this method is still being practiced by some until today.
We use standard XHTML and CSS layout and coding method for all of our designs. Without going further into the technical aspects, here are the benefits for your webpages: faster loading time, more search engine friendly (better ranking), more accessible to other devices instead of just computers, 'future-compatible' even with yet uninvented standards and display devices as XHTML is based on XML standards, easy maintenance and updates (if you do not like us to maintain your site for you, it can be easily done by others -- we're generous huh?).
With the rapid growth of the Internet and other technologies, new standards and inventions may pop up anytime. If you want your website to be fully interoperable and 'future-proof', it has to be built according to XHTML & CSS standards (with good separation of content and presentation).
What is search engine optimization (SEO)?
Search engines like Google or Yahoo, display search results by relevance, 'authority', ranking, content of your web pages etc. Basically, what you want is for the search engines to display your website ahead of your competitors -- preferably on the first page of search results, so that more web users will visit your website. For example, if you're selling furniture in Kuala Lumpur, you want the search engines to display your website at the top whenever potential customers search for phrases related to 'furniture' and 'Kuala Lumpur'.
You can easily spot a NON-OPTIMIZED web page by looking at the page title -- it'll be something like Welcome to Abc Sdn. Bhd or Home or Welcome etc (see sample pic below). Just by optimizing your web pages, you'll gain significant advantage over your competitors, in terms of search engine visibility/ranking -- and potential customers will be able to easily find your site through search engines.
Here's the good news -- most of the business websites are NOT optimized at all, as most web designers do not include it as part of the package -- some offer SEO as separate fee-based service. But we'll do it for you - for FREE too (included in our web design Packages)! So that you can get ahead of your competitors pretty quickly.
The page title is just a very small part of search engine optimization (SEO). There are many more techniques (we have years of experiecnce in this field) -- we'll inform you about all that during the design process.
About 80% of internet users rely on search engines to find what they're looking for! Therefore, a website without search engine optimization is just like a sign-board in the forest -- hidden and not easily found.
What is search engine submission?
Search engine submission is totally different from search engine optimization. While optimization is very important, search engine or directory submission is almost a "zero value" service as it can be done by anyone -- it's just basically submitting your site address to search engines (sort of like announcing your new site to search engines).
If your webpages are not properly optimized, submitting to search engines will not help at all. Even if you do not submit your site to search engines, they will eventually find it -- but if your site is not optimized, it will still be ranked lowly by search engines.
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A headline or title determines whether a visitor will read your content. You need powerful headlines written with proven techniques to grab the attention of readers or arouse enough interest/curiosity so that they WANT to read your content/ad/sales pitch.
But most small and medium business websites neglect this important part. Well, that's probably because even their web design vendors are not aware of the power of "killer headlines". Yes, a business website should look nice, but that's not all! It MUST be optimized to attract visitors through search engines (SEO), then convince them to stay & read the content (and ideally convert them to customers)!
The combination of search engine optimization and powerful headlines will give your website the needed advantage over your competitors!
Studies show that web visitors will decide to stay or leave within 8 seconds! This few seconds are mostly spent scanning headlines. So, do you need headlines that are able grab their attention and make them stay? Absolutely!
Revealed: How headlines can convert your web visitors to customers!
I already have a website, can you improve it's search engine ranking/visibility with SEO?
Yup, please see our search engine optimization pricing and package details page.
We'll first have a look at your website and give you a report on the condition of your site. You'll be informed whether your site has any optimization or language(English) problems. Initial study is FREE -- We'll not force you to take up our SEO service if it's not necessary. So, contact us immediately for a free study on your website.
What is the free proofreading and editing service you offer?
If you're not particularly adept at writing in English, we'll read through your business details and make the necessary corrections and optimization for you. So, it's okay for you/your business associate/your staff to write all the important details and info that you'll want to be appear on your web pages -- as we'll not just dump everything to your website without reading and checking!
There are already too many Malaysian sites out there, even websites of some web design firms, that are filled with poorly written text and error-strewn English (some on the verge of being incomprehensible) -- don't let your website be one of them. The image of your business may suffer if your website is badly presented, no matter how pretty your site may look.
This free service is not relevant if you're adept at writing in English. But if you need us to optimize your text contents for search engines, we'll make the necessary edits for you.
I already have a website, can you maintain it for me?
Sure, see our website maintenance service page.
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It's the small icon/logo that is displayed beside the web address, in the web browser's address bar. It's also displayed in the favourites list and tab. See sample below.
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We receive payments by cheque or through bank deposit.
If you can issue us a Purchase Order before we start work, we can waive downpayment. Pay us only after everything has been completed and after you receive an email invoice from us (we work exclusively through the web and paperlessly too -- yup, we're environmentally friendly)
Do you provide web hosting or domain name registration?
We only focus on the 'content' part of a website, like design, maintenance and updates -- just like how reliable and trustworthy web hosting companies focus only on hosting/domain.
Furthermore, it's wiser for you to register your own web hosting/domain name account with a reliable hosting provider. Why? Well, so that you have full control and ownership of your own domain name and web content (consider it as an extension of your physical business). You may not want to end up with a 'reseller' web hosting provider which doesn't even have its own infrastructure. Get your site hosted with the 'primary' web hosting provider.
We can recommend reliable and reasonably priced Malaysian hosting packages (~RM150/year, hosting plus domain name -- yes, that's all it takes to keep your complete website running). It'll take just a few minutes to get it done. Once you've received the hosting account details from the hosting provider, forward to us and we'll do the rest.
Note that we're not affiliated with any web hosting companies. We only recommend the ones from our experience are reliable, reputable and reasonably priced. You're free to choose whichever hosting company you like.
